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Web Store
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FAQ
Free Web Store FAQ

Q.  What exactly is the Web Store?
 
Q. Can a retailer deny an order that they think is an invalid order?
 
Q.  When my customers go to the checkout what happens to their order from there?
 
Q.  Does Web Store allow for sales tax?
 
Q.  What if I can get into the Web Store Administration page for each of my sites fine, but I can not progress into any of the set up areas via the buttons?
 
Q.  What if I have problems with my email program and encrypted messages?
 
Q. What if the different shipping costs are not available in the  shipping options?
 
Q.  What is the Ecommerce Package?
 
Q.  How long will it take me to install Web Store on my virtual server?
 
Q.  What happens to the order after it is submitted?
 
Q.  Is there a way I can configure the new online store to use my secured server as a default server?
 
Q.  What if I want to  feature an item that is way down in my Inventory Sheet? 
 
Q.  I am a reseller. How do I install the web store for my customers?





 
Q.  What exactly is the Web Store?
A.  The Web Store is a shopping cart/webstore/catalogue builder  that turns your web site into a web store with full electronic commerce capability.
Q. What if the different shipping costs are not available in the  shipping options?
    A.  Add items to the inventory for the extra cost shipping. So, for example,  you might create a category called "Shipping Options" that contained  an item called "2nd Day UPS" which costs  $5, and another item  called "Overnight FedEx" which costs  $11.  Shoppers can then add these items to their carts to have the extra shipping charge added  automatically. 
Q. Can a retailer deny an order that they think is an invalid order?
    A. If you are using Web Store without the transaction server and gateway, the following applies. When the orders come into the retailer's mailbox, the retailer views the order and makes a decision whether to process or delete the order. If you are using the transaction server and gateway, the order is passed through the gateway for authorization and the capture and transfer of funds to your merchant account. There is extensive fraud protection built in to the transaction server and gateway.
Q.  How do I get started with the Ecommerce Solution?
A.  First you will have to get a webtownusa.com Value or Frontpage Virtual Server or Advantage Hosting account which gives you access to Web Store, a merchant account, and the transaction server and gateway.
Q.  What exactly is the Web Store?
A.  the Web Store is a shopping cart/database/catalogue builder  that turns your web site into a web store with full electronic commerce capability.
Q.  If I have my own merchant account will it work with your Gateway?
A.  No, only a 1st Commerce merchant account will work with our Gateway.
Q.  How long will it take me to install Web Store?
A.  Installation of Web Store on our virtual server accounts should not take more than 10 minutes to install and you can do it from your control panel. Advantage hosting accounts must have installation done by server administration as an add-on for a one-time setup charge.
Q.  When my customers go to the checkout what happens to their order from there?
A.  When they go to the check out for the Web Store and you are using the transaction server and gateway, their order will be transferred to the 1st Commerce secure server. Once there, the customer will input their billing information for processing, verification and payment. If you are not using the gateway, you will receive the order. The customer will receive email verification of the order also.
Q.  What happens to the order after it is submitted?
A.  The checkout program emails a copy of the order to the customer as a confirmation that the order was received.
Q.  Does the Web Store allow for sales tax?
A.  Yes. Your shop can be configured to automatically add sales tax to orders placed from a given state. You can select the state where you wish to charge sales tax, and the enter current tax rate.  You may select no tax by leaving the state blank or by setting the tax rate to zero. You may also specify individual items in your inventory that are not subject to sales tax.
Q.  Is there a way I can configure the new online store to use my secure server as a default server?
A.  No, the check out requires a checkout code which we do not give out, and the licensed admin copy of PGP5 for linux, which we do not give out for obvious reasons.
Q.  What if I can get into the Web Store Administration page for each of my sites fine, but I can not progress into any of the set up areas via the buttons?
A.  More than likely you are a reseller using Front Page on your sites, and Front Page has a .htaccess file in your htdocs directory the prohibits POST's to any scripts in directories underneath htdocs (like ushop).  If you experience this problem please email or call tech. support so that they can install another .htaccess for you (until the new version of the Web Store is available). It is now available.
Q.  What if I want to  feature an item that is way down on my Inventory Sheet? 
A. One way to get your customers to a specific item is as follows. For example, if you want to specify "Frontpage professional edition" software, then in the name field, use an HTML NAME tag in the "Item  Name" field. 

                                     example- Inventory Item Name: 
                                     <A NAME="fp">Frontpage professional edition</A>

Q.  What if I have problems with my email program and encrypted messages?
A.  Go to http://search.nai.com/mediasearch/ do a search for plugin's and download the plugin for your email program.
Q.  I am a reseller. How do I install the Web Store for my customers?
A.  Contact our Support Team with your account name and your customers' domain name and they will assist you with installation.

 
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